Shipping Policy
Hk Guanglin Technology Co., Limited ships shoes to customers across various regions. Shipping times depend on the destination and the selected carrier. The customer receives a tracking number once the order is dispatched. Delivery occurs within the standard timeline provided by the carrier. Hk Guanglin Technology Co., Limited does not guarantee specific delivery dates. Any shipping delays caused by the carrier, customs, or unforeseen events are outside the control of Hk Guanglin Technology Co., Limited. The customer must ensure the shipping address is accurate. Hk Guanglin Technology Co., Limited is not responsible for orders shipped to incorrect addresses provided by the customer. Shipping costs are calculated at checkout based on the destination and selected shipping method.
Returns and Refunds Policy
Hk Guanglin Technology Co., Limited offers a strict 14-day no-reason refund policy. The customer has exactly 14 days from the date of receipt to request a return for any reason. The customer must contact Hk Guanglin Technology Co., Limited within this 14-day period to initiate the return process. Items must be unused and in original packaging. The original packaging includes the shoe box, tags, and any included accessories. Items that are worn, damaged after receipt, or missing original packaging are not eligible for a refund. The customer must return the item in the same condition as received. Hk Guanglin Technology Co., Limited does not accept returns for items that have been worn outdoors. The buyer completely bears all return shipping costs. Hk Guanglin Technology Co., Limited does not provide prepaid return labels. Refund arrival time is at least 14 days from the moment Hk Guanglin Technology Co., Limited approves the return. This 14-day period applies to all refund methods except where local laws specify otherwise.
Return Process
The customer must follow these steps to return an item:
1. Contact Hk Guanglin Technology Co., Limited via email at [email protected] within 14 days of receipt. The customer must provide the order number and the reason for return.
2. Hk Guanglin Technology Co., Limited reviews the request and provides return instructions. The customer must not ship any item before receiving these instructions. The customer must obtain a return authorization number from Hk Guanglin Technology Co., Limited before shipping. Hk Guanglin Technology Co., Limited does not accept returns without this number.
3. The customer packs the item securely in its original packaging. The customer must include all original tags and accessories.
4. The customer ships the package to the designated return address. The recipient must be Hk Guanglin Technology Co., Limited, the contact phone is +852 4245 3113, and the specific return address is ROOM 3, FLAT P, 1/F, HUNGHOM COMMERCIAL CENTRE BLOCK 3 9-11 HOK YUEN STREET HUNG HOM KOWLOON. The customer must use a trackable shipping method. The customer bears all shipping costs and risks during transit.
5. The customer sends the tracking number to Hk Guanglin Technology Co., Limited at [email protected].
6. Hk Guanglin Technology Co., Limited inspects the returned item upon arrival. If the item meets the return conditions, Hk Guanglin Technology Co., Limited processes the refund. The refund arrival time is at least 14 days after approval.
Refund Processing Time
Refund arrival time is at least 14 days from the date Hk Guanglin Technology Co., Limited approves the return. This 14-day minimum applies to all refund methods. For PayPal refunds, the arrival time is at least 14 days. However, local laws in some regions require up to 30 days for PayPal refunds. The customer must check local regulations. Hk Guanglin Technology Co., Limited complies with all applicable local laws. The customer cannot demand a faster refund than the local law allows. The customer must provide accurate payment information. Hk Guanglin Technology Co., Limited is not responsible for delays caused by incorrect payment details.
Damaged or Defective Items
Any claims for damaged or defective items must be submitted within exactly 7 days of receipt. The customer must contact Hk Guanglin Technology Co., Limited within this 7-day period. The customer must provide photographs of the damage or defect. Hk Guanglin Technology Co., Limited will review the claim and determine the appropriate resolution. This 7-day claim period perfectly matches the Terms of Service. Claims submitted after 7 days from receipt are invalid. Hk Guanglin Technology Co., Limited does not accept late claims for damaged or defective items. The customer must retain all original packaging and the damaged item until the claim is resolved.
Non-Returnable Conditions
Items must be unused and in original packaging. Any item that is not in this condition is non-returnable. Hk Guanglin Technology Co., Limited does not accept returns for items that show signs of wear, dirt, or damage after receipt. Hk Guanglin Technology Co., Limited does not accept returns for items missing the original shoe box or tags. The customer must verify the condition before shipping. Hk Guanglin Technology Co., Limited rejects any return that does not meet these conditions. The customer bears all shipping costs for rejected returns. The customer must not send any item to Hk Guanglin Technology Co., Limited without prior approval.
Contact Information
For all shipping and return inquiries, the customer must use the following details. The recipient must be Hk Guanglin Technology Co., Limited, the contact phone is +852 4245 3113, and the specific return address is ROOM 3, FLAT P, 1/F, HUNGHOM COMMERCIAL CENTRE BLOCK 3 9-11 HOK YUEN STREET HUNG HOM KOWLOON. The customer can also send an email to [email protected]. This document applies to rrzwedges.com. Hk Guanglin Technology Co., Limited reserves the right to update this policy without prior notice. The customer must review the policy before each purchase. The customer must use the [email protected] for all return requests. Hk Guanglin Technology Co., Limited does not accept return requests via phone or social media.